The Compel Advantage - better office furniture.....fast. Compel Office Furniture was founded on the principle that not all office furniture products are created equally. By focusing on the details they are able to offer more for less!
Compel Warranty Information
Compel Office Furniture promises to repair or replace any
Compel product or component that is found to be
defective in material or workmanship within ten (10)
years from the date of original purchase so long as
you, the original purchaser, still own it.
This is your sole and exclusive remedy. This warranty is
subject to
the provisions below. It applies to product manufactured
after January 1, 2014. Product purchased prior to January 1,
2014 will be covered for 5 years per the previous warranty.
Limitations
- Upholstery fabric on chairs is warranted for two years from date of purchase.
- Damage caused by the carrier in-transit is handled under separate terms.
Exceptions
- Pneumatic cylinders on chairs are warranted for so long as you, the original purchaser, still own the chair.
Exclusions
This warranty does not apply and no other warranty applies to:
- Normal wear and tear, which are to be expected over the course of ownership.
- Modifications or attachments to the product that are not approved by Compel Office Furniture.
- Products that were not installed, used or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
Seating Usage
Normal commercial use for seating is identified as the
equivalent of a single shift, forty hour work week. To the extent that a
seating product is used in a manner exceeding this, the applicable
warranty period will be reduced in a pro-rata manner.
A word about color variations, fabrics and finishes
Compel Office Furniture does not warrant the color-fastness or matching of colors, grains or textures of covering materials.
To the extent allowed by law, Compel Office Furniture makes
no other warranty, either express or implied, including any warranty of
merchantability or fitness for a particular purpose. Compel Office
Furniture will not be liable for any consequential or incidental
damages.
To obtain service under this warranty
Your Compel Office dealer is our mutual partner in
supporting your warranty requests. By following the procedures outlined
below, you can be assured of the best level of service. Please note:
Consent of Compel Office Furniture must be obtained before any warranty
work is performed. To obtain consent, please take the following steps:
1. Contact the Dealer from whom the product was purchased
within 30 days of discovery of the defect. Be prepared to affirm that
you are the original purchaser of the product and to provide the item
number(s) from the product in question.
2. Your dealer will gather all pertinent information
regarding the claim, inspect the product and contact a Compel Office
customer service representative. (Please allow a reasonable amount of
time for inspection and review.)
If Compel Office Furniture affirms that the product in
question is eligible under the conditions of the warranty as stated
above, the customer service representative or another representative of
the company will determine whether to provide replacement parts,
authorize repairs or replace the product.
