Limited Lifetime Warranty
United States & Canada only
Fluidconcepts' warrants its products to be free from defects in material and workmanship for as long as the original user owns the product, or twenty-five years in the case of a corporation or institution, subject to the limitations below. (product exceptions below)
This warranty is made by Fluidconcepts only to the original purchasers who have acquired the product directly from one of Fluidconcepts' authorized dealers and is installed by an professional trained in how to install Fluidconcepts' products. The original purchaser's sole remedy under this warranty is limited to repair or replacement with comparable product at Fluidconcepts' option. Consent must be obtained from Fluidconcepts before any warranty work is performed.
Rigid Thermofoil (RTF) finished work surfaces, storage fronts & cases are warranted for 5 years.
Moving parts, which include glides, slides, casters, user-adjustable work surface mechanisms,
arms, and bases which are warranted for five years from the date of delivery.
Accessories including Task Lights, grommets and the Articulating Keyboard Tray, which are warranted for one year
from the date of delivery
Lighting and electrical products sold, but not manufactured by FLUIDCONCEPTS & DESIGN INC or
its subsidiaries, are covered by the terms of the original manufacturer's warranty only, and are
not covered by this warranty.
IMPORTANT NOTE - this warranty covers normal wear and tear and does not cover chips, scratches, negligence or damages which occur during or after installation in a normal office or institutional environment.
Shipping and Handling Damage - Product damage (concealed or visible) due to shipping & handling must be reported within 5 working days of receipt of the product. (no exceptions) Supporting pictures and evidence MUST be provided in order to support the claim.
Replacement Parts
Three year availability from the date of purchase from FLUIDCONCEPTS & DESIGN INC, any of its subsidiaries or any of its authorized dealers.
Non-Standard Products
Non-Standard Products or product configurations are subject to warranty limitations.
Product not manufactured by FLUIDCONCEPTS & DESIGN INC or its subsidiaries
All products sold, but not manufactured by FLUIDCONCEPTS & DESIGN INC or its subsidiaries, are covered by the terms of the original manufacturer's warranty only, and are not covered by this warranty.
Products Not Covered
Consumable products such as but not limited to light bulbs and certain accessories, which are normally consumed in a period shorter than the applicable warranty period stated above, are not covered by this warranty.
Remedies
In the event of a defect in any product to which this warranty applies, then as the purchaser's sole remedy, FLUIDCONCEPTS & DESIGN INC. shall, at its sole option, replace or repair such product. All repair costs must be pre-approved before any work is to be performed.
Limitation of Liability
The remedies stated herein are the customer's sole and exclusive remedies, and FLUIDCONCEPTS & DESIGN INC shall not be liable for any costs (including labor costs to repair the product, or transportation costs incurred to return the product to FLUIDCONCEPTS & DESIGN INC or its authorized dealer), liabilities, lost profits, loss of goodwill, or any other general, special, incidental or consequential damages incurred in connection with the purchase or use of the products. Some states do not allow the exclusion of incidental or consequential damages or exclusions for limitation on the duration of implied warranties, so these limitations or exclusions may not apply to the purchaser.
To obtain performance under this warranty, the defective product must be returned to FLUIDCONCEPTS & DESIGN INC or one of its authorized dealers with the proof of original purchase. Prior written authorization must be obtained before shipping the product directly to FLUIDCONCEPTS & DESIGN INC . FLUIDCONCEPTS & DESIGN INC will provide the materials to repair the product free of charge, including transportation costs to the purchaser or dealer, when the product is returned to an authorized dealer for repairs. The warranty is null and void if the product has been subject to abuse, misuse, negligence, accident, unauthorized modification, or if the customer fails to perform normal maintenance service on the product, which includes, but is not limited to, lubrication and cleaning, minor assembly and adjustment, and periodic operational checks. Normal wear and tear, natural variations occurring in wood, marble, and leather are not considered defect; FLUIDCONCEPTS & DESIGN INC does not warrant the colourfastness or matching of the colors, grains, or textures of these natural materials or textiles. FLUIDCONCEPTS & DESIGN INC does not provide any warranty for a purchaser's materials or other items incorporated or used in the products.
