This warranty is given to the initial purchaser and is valid from the date of purchase, for as long as the initial purchaser
owns the product. This warranty covers defects in material and craftsmanship found during normal usage of the product
during the warranty period. Normal usage is defined by 8 hour shifts in the product’s intended application and in an
indoor environment that conforms to the ANSI/ASHRAE Standard 55: Thermal Environmental Conditions for Human
Occupancy (relating to air temperature, mean radiant temperature, air velocity, clothing insulation, metabolic rate, and
humidity). Friant’s warranty does not cover usage other than normal usage as defined in the previous sentence.
All chair frames, including metal, wood and plastic parts, and control mechanisms are guaranteed against structural
failure for ten years, under normal commercial use and to the original purchaser with the exception of our Axiom chair
which is offered under the same guarantee for five years.
Casters and upholstery (fabric and mesh) have a five year commercial use warranty. Gas cylinders have a two year
commercial use warranty. Standard commercial use is defined as the proper usage for one single shift, a total of 40
hours or less per week and by individuals weighing 250 lbs or less.
Should any item require repair, please return product to the Dealer from whom it was purchased. The Dealer will send
the defective part to Friant, freight prepaid. Friant will repair or replace the defective part and return it to the dealer,
A product will not be considered defective, and Friant & Associates will not be obligated to replace it, if it is not installed
in a proper manner (i.e. product not leveled, not secured properly, etc.) or if it is not used in a manner and/or in an
environment that constitutes normal usage, as defined above.
Please request written authorization before returning defective parts to Friant, returned defective parts will not be
accepted without prior written authorization. Labor and service are not covered under this warranty.
This warranty does not apply to items subjected to abuse, misuse, neglect, alteration, or damage caused by shipment,
storage, accident, fire, food or an act of nature.