How will my products be delivered? 

Many of our chairs ship disassembled and packaged for FedEx or UPS shipping. UPS and FedEx shipments to commercial businesses will be brought inside your building. If your order has multiple chairs on it your order will be shipped via truck. All orders shipped by truck are shipped ''Dock-to-Dock'' unassembled. Liftgate Service will incur an additional charge. Inside delivery and/or office chair assembly is not included but can be arranged for an additional charge. If you require additional services such as inside delivery or assembly please call us at (888) 514-3612 so that we can give you a price quote.

If I am not able to receive a delivery, will BuyWorkChairs.com leave the merchandise at my door or in a location that I specify? 

Products shipping via UPS or FedEx Ground will typically be left at your door if you are not there at the time of delivery. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable. 

We will try our best to schedule UPS and FedEx deliveries, however, because delivery times are scheduled at the discretion of UPS and FedEx, we cannot accept guarantee specific delivery times. 

Most of our in-stock chairs will ship within 1 to 2 business days of purchase once they have cleared order processing. If you would like an approximate lead time on a product before ordering, please feel free to contact us directly at (888) 514-3612. We here at BuyWorkChairs believe in delivering the best possible customer service experience for each and every one of our old and new customers alike. We work to achieve this by having readily available information for the customer, routinely updating, answering questions and concerns, to create and maintain a lasting consumer relationship. We stand by the furniture we sell so there is assurance for the customer that they are only getting the best product suited for the existing work environment.

m.a.d. furniture design North America warrants the products sold by it to be free from defects in material and workmanship for the warranty periods specified below for 3 years.

 

The warranty period is valid from the date of delivery to the purchasing customer and is non-transferable. The warranty does not apply to temporary, placeholder, or rental uses. This Limited Warranty does not apply to product that were used as a floor sample, display model, or was moved to a new physical location; any product(s) purchased ‘as is’ or with discounted pricing due to damage or defect; any merchandise purchased at a sales event. During the warranty period, m.a.d., as its sole obligation, will repair or replace any product, part, or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship. m.a.d. will replace or repair the aforementioned product, part or component with a comparable product, part or component. A refund or credit of the purchase price for the affected product, may be offered at m.a.d.’s sole discretion, if m.a.d. determines that repair or replacement is not commercially practical.

Except as stated above, m.a.d. will not be liable for any loss of time, inconvenience, commercial loss, or incidental or consequential damages.