Neutral Posture warrants to the original customer from the date of purchase that the products NP manufactures
and sells to the customer are free of defects in
workmanship and materials under normal use during
the applicable warranty period set forth below.
Normal use is defined as wear which occurs in an office
environment during the course of a normal single-shift
usage workday (8 hours per day/5 days per week). NP
products used in an environment exceeding 8 hours per
day/5 days per week, are warranted to be free from defects
in workmanship and materials for a period of two (2) years.
NP’s warranty obligation is limited to the replacement or
repair, at NP’s discretion, of defective products which have
been reported by the original customer to be defective
in workmanship or material and which are found to
be so by NP upon inspection. Defective products shall
be returned at the discretion of the corporate office
and all returns must be authorized in advance. NP will
assume no responsibility for any labor charges.
Freight for products and parts under warranty
will be covered for the forty-eight (48) contiguous
United States, and the District of Columbia with
the method of shipping at NP’s discretion.
The user shall be responsible for all maintenance service,
which includes but not limited to: lubricating and cleaning
of the product, assembly, adjustment, checking all screws
every six months and performing operation checks.
PRODUCT AND PERIOD OF WARRANTY
12 Years
All products and components except as noted below
10 Years
Chair controls, pneumatic cylinders, casters,
glides, arms and plastic components
5 Years
StandUp®, StandUp®A1, inflatable lumbar, anti-fatigue
mats, footrings, footrests, NeXtep®, CPU holders,
monitor arms, keyboard trays, keyboard mechanisms,
Connexion Arm®, foam, mesh material, Guardian®
3 Years
Upholstery excluding leather, Ultraleather™, NovaSuede®,
UltraSuede®, Finesse®, Graded In, COM or COL
2 Years
StandUp®X1, tablet holder, forearm supports
Replacement Parts
Warranted for two (2) years or the balance of
the original warranty, whichever is longer
Engineer-to-Order Product
NP warrants all Engineer-to-Order products to be
free from defects in workmanship given normal use
and care for three (3) years of single-shift service
EXCLUSIONS
• The product was not purchased new from NP
• The product was subjected to abuse, alteration,
misuse, negligence or accident
• Damage caused by a carrier
• Normal wear and tear or acts or omissions of
parties other than NP (including user modification,
improper use or installation of products)
• Colorfastness, matching of color, fabric puddling,
or wearing qualities of any material
• Neutral Posture is not responsible for slight
differences in fabric color due to supplier dye lot
differences on large orders or on repeat orders
placed at later dates from the original order
• Leather, Ultraleather™, NovaSuede®, UltraSuede®,
Finesse®, COM, COL or any other third party materials
applied to product as specified by the customer
including attributes such as appearance, durability,
quality, behavior, colorfastness, performance, etc.
• Non-compliance with installation and
maintenance instructions
• Modifications or attachments to the product that are
not approved by NP and product failures resulting
from such modifications or attachments
• Damage caused by cleaning chemicals
• Dye transfers caused by external contaminants
(including clothing and accessory dye such
as those used on denim jeans)
• Substitution of any unauthorized non-NP components
for use in the place of NP components
• Products that are exposed to extreme environmental
conditions and/or have been subject to improper storage
• Damage from sharp objects such as writing
utensils, heeled shoes, scissors, jewelry or keys
The warranty printed above is the only warranty
applicable to these products. All other warranties
expressed or limited, including but not limited
to the implied warranties of merchantability and
fitness for a particular purpose are disclaimed.
