5 Year - Symmetry Office Limited Warranty
Symmetry Office warrants to the original end user that this product will be free from defects in its material and
workmanship. The warranty covers material and manufacturing defects for a limited time frame with certain
exceptions.
THE COMPANY DOES NOT WARRANT
- Product abuse or misuse or negligence in misuse
- Failure resulting from normal wear and tear
- Products that have been modified or altered and any attachments to the product
- Products or parts not used, maintained or installed in accordance with the Company’s installation,
maintenance and/or applicable guidelines
- Products that are exposed to extreme environmental conditions such as water damage or fire and/or have
been subject to improper storage
- Products purchased “as is” and/or secondhand
- Products sold by unauthorized dealers
APPLICABLE PROVISIONS TO ALL PRODUCTS AND SERVICES
The Company will, at its option, repair or replace with a comparable product, without charge to the original purchaser,
only defective products or parts reported as defective during the Warranty Period. If requested by the Company,
the original purchaser must return the part or product with freight or other shipping charges prepaid. UNDER NO
CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR INJURIES OR DAMAGES ARISING FROM USE OF THE
PRODUCT. This warranty shall be effective for the applicable time period beginning from date of purchase as shown
on original purchaser’s original receipt or other proof of purchase. The Company shall pay for all labor costs preapproved by the Company. The payment of such pre-approved labor costs will be in the form of a credit to an
active Company account. This is an EXCLUSIVE LIMITED WARRANTY. There are no other warranties, express or
implied, including, without limitation, any implied warranty of merchantability or of fitness for a particular purpose.
The Company will not be responsible for incidental, consequential, special, or indirect damages. The purchaser is
responsible for determining suitability for its intended use. The Company disclaims any liability for defects, loss of use,
or claims or injuries arising out of the incorrect choice of product for particular usage. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply
to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state. The
Company will advise you of the procedure to follow when making warranty claims.
To file a warranty claim, email
[email protected] and provide the following information:
- Contact name
- Contact phone numbe
- Sales Order Number/ Purchase Order Number
- Ship to Address
• Description of Problem
- Description of Troubleshooting Steps Taken
- Attach Pictures, Videos showing the issue
Any items to be returned under warranty claim must receive prior approval from the warranty department as
evidenced by either assigned Return Material Authorization (RMA) Number or RMA document.
Any replacement orders where an RMA number is issued, must have the defective product returned within 30 days of
receipt. Otherwise, the consumer will be responsible for the replacement order invoice since the defective item was
unable to be evaluated for defects.
