How do I return an item?
To return or exchange a product call us at 888-514-3612 or email us at firstname.lastname@example.org. A 35% restocking fee will apply on all returns. Upon receipt of the merchandise we will issue a refund. The product also must arrive in "as-new" condition to receive credit. Return authorization numbers must be clearly marked on the box. Product must be returned in the original packaging, and must include all parts. It is your responsibility to package the product carefully to prevent any damage in shipment. You are responsible for the return freight charges and should insure the product in case of loss or damage. We will not accept product shipped back without pre-paid freight. Some of our products are special order and are considered to be a "non stock item". These items are not subject to return. If you have any questions if an item is a special order please contact us before purchasing. The 35% restocking fee is based upon our manufacturers individual return policy. Returns will not be accepted after 5 business days. If you intend to exchange or return any item you must contact us within 5 business days. Items that are refused at the time of delivery or returned without notifying us will not be credited.
If you feel that you have received a defective product you need to contact us immediately. We will send replacement parts or replace the product (we reserve the right to decide) at no cost. If you do not want us to send replacement parts the item can be returned under our return policy.
Most of our products ship via UPS. If your product arrives damaged you can refuse the product. You can also accept the product but you need to notify us immediately. We will then expedite replacement parts or replace your product at our discretion.
Ergonomic keyboards and monitor arms are not returnable. We will replace any damaged parts if damaged during UPS shipping.